For the present efforts in dynamic IT outsourcing environments like Grid or Cloud computing security and trust are ongoing issues. SLAs are a proved remedy to build up trust in outsourcing relations. Therefore, it is necessary to determine whether SLAs can improve trust from the perspective of the outsourcing customer by integration of security measures. The conducted survey indicates that customers see SLAs as an approach to increase their level of trust in IT outsourcing partners. In addition, security measures in SLAs are of high relevance to support trust but not yet integrated appropriately. However, SLAs are very important for the technology transfer of eScience projects in Grid computing. Again, Grid based outsourcing of biomedical IT services requires security measures in SLAs. Thus, the technology transfer process of dynamic IT outsourcing infrastructures requires adequate SLAs in order to be successful.

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Keywords Grid computing, Service Level Agreements, distributed IT outsourcing, security, technology transfer, trust
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Dickmann, F, Brodhun, M, Falkner, J, Knoch, T.A, & Sax, U. (2010). Technology transfer of dynamic IT outsourcing requires security measures in SLAs. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 6296 LNCS, 1–15. doi:10.1007/978-3-642-15681-6_1