Beyond nudges: Tools of a choice architecture
The way a choice is presented influences what a decision-maker chooses. This paper outlines the tools available to choice architects, that is anyone who present people with choices. We divide these tools into two categories: those used in structuring the choice task and those used in describing the choice options. Tools for structuring the choice task address the idea of what to present to decision-makers, and tools for describing the choice options address the idea of how to present it. We discuss implementation issues in using choice architecture tools, including individual differences and errors in evaluation of choice outcomes. Finally, this paper presents a few applications that illustrate the positive effect choice architecture can have on real-world decisions.
|Keywords||Choice architecture, Decision support, Describing attributes, Options and alternatives|
|Persistent URL||dx.doi.org/10.1007/s11002-012-9186-1, hdl.handle.net/1765/34799|
Johnson, E.J., Shu, S.B., Dellaert, B.G.C., Fox, C., Goldstein, D.G., Häubl, G., … Weber, E.U.. (2012). Beyond nudges: Tools of a choice architecture. Marketing Letters: a journal of research in marketing, 23(2), 487–504. doi:10.1007/s11002-012-9186-1