2001-12-01
The impact of quality on store loyalty: A contingency approach
Publication
Publication
Total Quality Management , Volume 12 - Issue 3 p. 307- 322
Additional Metadata | |
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doi.org/10.1080/09544120120034474, hdl.handle.net/1765/59790 | |
Total Quality Management | |
Organisation | Erasmus Research Institute of Management |
Odekerken-Schröder, G., de Wulf, K., Kasper, H., Kleijnen, M., Hoekstra, J., & Commandeur, H. (2001). The impact of quality on store loyalty: A contingency approach. Total Quality Management, 12(3), 307–322. doi:10.1080/09544120120034474 |