Self-assessment: A study of progress in Europe's leading organizations in quality management practices

Reports a European study on the use of quality management self-assessment. Data have been obtained from 117 organizations who, in general, have some experiences of self-assessment methods. Among the main findings were the identification of the steps which are considered to be a key influence on the success of the self-assessment process and what have been the main learning points. Points out that organizations are using self-assessment mainly to identify strengths and weaknesses and also to facilitate internal and external learning in terms of transfer of best practice and ideas.

• View at Publisher
• View at Scopus