Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience
2004-10-15
Research Paper
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The aim of the research reported in this paper is to assess the relative value of the 2000 version of the ISO 9000 series of quality management system standards in comparison to the 1994 version. 773 organisations in the Netherlands which have all been certified to the ISO 9000 standard were surveyed (a response rate of 21.4%) and of these only 22 had not yet converted to the 2000 version of the standard. Amongst the major findings are an overall positive perception of the value of the ISO 9000 (2000) quality system standard and a consistently higher appreciation of the 2000 version compared to the 1994 version.
Keywords
Classifications using
Journal of Economic Literature (JEL) Classification System
- M10 : Business Administration: General
- M : Business Administration and Business Economics; Marketing; Accounting
- M12 : Personnel Management
- L2 : Firm Objectives, Organization, and Behavior
- L15 : Information and Product Quality; Standardization and Compatibility
Automatically Extracted Terms
- quality
- version
- 2000 version
- management
- organisation
- iso 9000
- system
- 1994 version
- iso 9000 series
- certification
- respondent
- table
- customer
- business
- manager
- value
- research
- journal
- quality managers
- effect
