Competing on knowledge from customers : strategic perspective on managing knowledge-intensive business service firms

• Sivula, P.

1997-12-12
Doctoral Thesis

Related Files
View PDF Version (31661.pdf, 35.2MB)

• marketing
• Klantgerichtheid
• Concurrentie
• Innovation
• Kennisoverdracht
• Dienstleistungsbetrieb
• Kunde

• knowledge
• client
• relationship
• service
• customer
• client relationships
• knowledge absorption
• absorption
• process
• management
• business
• client relationship
• market
• contact
• problem
• service delivery
• research
• nature
• opportunity
• development