Co-Creation and Co-Production as a Strategy for Public Service Innovation: a study to their appropriateness in a public sector context

Our main research question leading throughout this thesis is:
How can co-creation and co-production between citizens and public organizations in public service delivery be examined in terms of its influential factors, context, and outcomes?

This research question breaks down into four sub-questions, which are parallel to our research objectives as introduced in section 1.4:
1. How can co-creation and co-production be conceptualized? (conceptual)
2. What are the effects of stimuli on co-creation and co-production? (input)
3. How does the context of co-creation and co-production influence the process? (context/throughput)
4. What are the outcomes of co-creation and co-production, and to what extent are these beneficial? (output/outcomes)