How should a virtual agent present psychoeducation?
Influence of verbal and textual presentation on adherence
BACKGROUND AND OBJECTIVE: With the rise of autonomous e-mental health applications, virtual agents can play a major role in improving trustworthiness, therapy outcome and adherence. In these applications, it is important that patients adhere in the sense that they perform the tasks, but also that they adhere to the specific recommendations on how to do them well. One important construct in improving adherence is psychoeducation, information on the why and how of therapeutic interventions. In an e-mental health context, this can be delivered in two different ways: verbally by a (virtual) embodied conversational agent or just via text on the screen. The aim of this research is to study which presentation mode is preferable for improving adherence.
METHODS: This study takes the approach of evaluating a specific part of a therapy, namely psychoeducation. This was done in a non-clinical sample, to first test the general constructs of the human-computer interaction. We performed an experimental study on the effect of presentation mode of psychoeducation on adherence. In this study, we took into account the moderating effects of attitude towards the virtual agent and recollection of the information. Within the paradigm of expressive writing, we asked participants (n= 46) to pick one of their worst memories to describe in a digital diary after receiving verbal or textual psychoeducation.
RESULTS AND CONCLUSION: We found that both the attitude towards the virtual agent and how well the psychoeducation was recollected were positively related to adherence in the form of task execution. Moreover, after controlling for the attitude to the agent and recollection, presentation of psychoeducation via text resulted in higher adherence than verbal presentation by the virtual agent did.
|Keywords||adherence, conversational agent, e-health, e-mental health, expressive writing, mode of presentation, persuasion, psychoeducation, relational agent, Virtual health agent|
|Persistent URL||dx.doi.org/10.3233/THC-170899, hdl.handle.net/1765/103606|
|Journal||Technology and Health Care|
Tielman, M, Neerincx, M.A, Van Meggelen, M, Franken, I.H.A, & Brinkman, W.-P. (2017). How should a virtual agent present psychoeducation?. Technology and Health Care, 25(6), 1081–1096. doi:10.3233/THC-170899