This article presents the results of a survey among more than six hundred bankers in the Netherlands about banking culture. It addresses the question why trust in banks remains so low (45% of clients trust banks in the Netherlands). The key findings indicate that the problem is not so much immor- al bankers or a few rotten apples but rather the dominance of a competitive banking culture. The findings suggest that clients’ trust may be regained when banks leave behind their focus on performance targets, financial incentives, and behavioral regulation and move instead to a caring culture with a focus on relationships and open discussion of ethical dilemma’s

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Keywords Banking culture, The Netherlands, Trust, Ethics, Performance targets
JEL Banks; Other Depository Institutions; Mortgages (jel G21), Cultural Economics; Economic Sociology; Economic Anthropology (jel Z1)
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Journal Panoeconomicus
Note An earlier version of this paper was presented at the World Congress of Social Economics, Brock University, St. Catherine’s, Canada on 24 June 2015.
van Staveren, I.P. (2017). Dutch Banking Culture Six years after the Fall of ABN AMRO Bank. Panoeconomicus, 64(2), 245–253. doi:10.2298/PAN1702245S