This article presents the results of a survey among more than six hundred bankers in the Netherlands about banking culture. It addresses the question why trust in banks remains so low (45% of clients trust banks in the Netherlands). The key findings indicate that the problem is not so much immor- al bankers or a few rotten apples but rather the dominance of a competitive banking culture. The findings suggest that clients’ trust may be regained when banks leave behind their focus on performance targets, financial incentives, and behavioral regulation and move instead to a caring culture with a focus on relationships and open discussion of ethical dilemma’s

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International Institute of Social Studies of Erasmus University (ISS)

van Staveren, I. (2017). Dutch Banking Culture Six years after the Fall of ABN AMRO Bank. Panoeconomicus, 64(2), 245–253. doi:10.2298/PAN1702245S