This paper analyses how human knowledge resources affect capabilities and subsequently attainment of operational and strategic benefits. We test a conceptual model using data from two qualitative case studies and a quantitative field study. The findings indicate that human knowledge positively influences IOS capabilities related to cross-organizational business processes and transfer of knowledge. The data show that strategic benefits are the consequence of knowledge transfer, when the transfer supports business processes resulting in operational benefits.

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Erasmus Research Institute of Management
hdl.handle.net/1765/10457
ERIM Report Series Research in Management
ERIM report series research in management Erasmus Research Institute of Management
Erasmus Research Institute of Management

Ibrahim, M., Ribbers, P., & Bettonvil, B. W. M. (2007). Human Knowledge Resources and Interorganizational Systems (No. ERS-2007-046-LIS). ERIM report series research in management Erasmus Research Institute of Management. Retrieved from http://hdl.handle.net/1765/10457