This book explores a paradox of the hospitality industry: customers demand not only personal and innovative tourism products and services, but also cost-effective ones. Enterprises have the option to meet the former demand by offering authentic products and services while the latter could be achieved through standardisation. Although it seems ideal to combine both concepts, they seemingly contradict each other, leading to suppliers facing an authenticity-standardisation paradox. The authors identify, analyse, and provide solutions for this authenticity-standardisation paradox based on a series of case studies of restaurants in China. This book will be of interest to scholars, business owners, and consultants.

Additional Metadata
ISBN 978-981-13-0985-4
Persistent URL dx.doi.org/10.1007/978-981-13-0986-1, hdl.handle.net/1765/113319
Citation
Zeng, G, de Vries, H.J, & Go, F.M. (2019). Restaurant chains in China - The dilemma of standardisation versus authenticity. doi:10.1007/978-981-13-0986-1