Presents a study which explored the factors contributing to the decision of combining versus separating inbound and outbound flows during the return handling process. Comparative analysis of the operations in nine retailer warehouses; Factors which facilitate actions for return handling; Recommendations for practice; Impact of return volume and product diversity on the decision for combining versus separating the reverse and forward flows.

diversification in industry, marketing, storage, warehouses
hdl.handle.net/1765/11880
ERIM Article Series (EAS)
International Journal of Retail & Distribution Management: incorporating retail insights
Erasmus Research Institute of Management

de Koster, M.B.M, de Brito, M.P, & van de Vendel, M.A. (2002). Return handling: an exploratory study with nine retailer warehouses. International Journal of Retail & Distribution Management: incorporating retail insights, 407–421. Retrieved from http://hdl.handle.net/1765/11880