In line with wicked problem literature, we argue that public management based on ordering societal issues to make them controllable and solvable (simplification) can be initially attractive, but in the long-term ineffective. We elaborate on an alternative management mode of increasing the complexity of both the problem and the approach to deal with the problem (complexification). Based on an in-depth casestudy about transforming Utrecht Central Station (the Netherlands), we present complexification as a management strategy to revitalize processes that got locked by simplification management. Path-dependency shows up as a weakness of simplification, and path-creation as a strength of complexification.

Additional Metadata
Keywords Public management, complexity, path-dependency, simplification
Persistent URL dx.doi.org/10.1080/14719037.2019.1708435, hdl.handle.net/1765/123168
Journal Public Management Review: an international journal of research and theory
Citation
Joosse-Bil, J.A, & Teisman, G.R. (2020). Employing Complexity: Complexification Management for Locked Issues. Public Management Review: an international journal of research and theory. doi:10.1080/14719037.2019.1708435