On the Outside, Looking in : Understanding Transparency at the Frontline
Vanaf buiten naar binnen kijken : Begrijpen wat openbaarmaking doet met contactambtenaren en burgers
This doctoral dissertation examines the effects of transparency on the daily work of street-level bureaucrats and their interactions with citizens. By studying food and product safety inspectors, this dissertation shows that transparency helps street-level bureaucrats do their job.
By studying citizens’ perceptions of multiple enforcing street-level bureaucrats (e.g. parking wardens), this dissertation reveals that citizens are biased about the street-level bureaucrats they meet, but this does not mean they will make what street-level bureaucrats do transparent to others.
|Keywords||Transparency, Street-level Bureaucracy, Frontline, Citizen-state interactions, Policy Implementation, Enforcement, Regulation|
|Promotor||E-H. Klijn (Erik-Hans) , J. Eshuis (Jasper)|
|Publisher||Erasmus University Rotterdam|
|Sponsor||This research was financially supported by the Netherlands Food and Product Safety Authority.|
|Note||For copyright reasons there is a partial embargo for this dissertation|
de Boer, N.C. (2020, February 14). On the Outside, Looking in : Understanding Transparency at the Frontline. Erasmus University Rotterdam. Retrieved from http://hdl.handle.net/1765/124645