This dissertation studies two innovations in on-demand delivery services in online shopping. In particular, we organize our research around concepts that utilize exisiting traffic flows and retailer infrastructures to create efficient on-demand home delivery services.

R.A. Zuidwijk (Rob) , N.A.H. Agatz (Niels)
Erasmus University Rotterdam
ERIM Ph.D. Series Research in Management
Rotterdam School of Management (RSM), Erasmus University

Arslan, A.M. (2019, November 21). Operational Strategies for On-demand Delivery Services (No. EPS-2019-481-LIS). ERIM Ph.D. Series Research in Management. Erasmus University Rotterdam. Retrieved from