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A. Hak (Tony), K. van der Veer and H.A.M. Jansen (Harrie)

2004-04-03

The Three-Step Test-Interview (TSTI): An observational instrument for pretesting self-completion questionnaires

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Publication

The Three-Step Test-Interview (TSTI) is an instrument for pretesting a self-completion questionnaire by observing actual instances of interaction between the instrument and respondents (the response process). Because this process mainly consists of cognitive processing (‘thinking’) and is therefore hidden from the observer, (concurrent) think aloud is used as a technique for making the thought process observable. The productivity of the TSTI in identifying problems in questionnaires was assessed in three consecutive pilot studies. A manual for the application of the TSTI is appended.

Additional Metadata
Keywords cognitive pretesting, questionnaires, survey methodology, think aloud
JEL Design of Experiments (jel C9), Firm Objectives, Organization, and Behavior (jel L2), Business Administration and Business Economics; Marketing; Accounting (jel M), Business Administration: General (jel M10)
Persistent URL hdl.handle.net/1765/1265
Series ERIM Report Series Research in Management
Organisation Erasmus Research Institute of Management
Citation
Hak, T., van der Veer, K., & Jansen, H. (2004). The Three-Step Test-Interview (TSTI): An observational instrument for pretesting self-completion questionnaires (No. ERS-2004-029-ORG). ERIM Report Series Research in Management. Retrieved from http://hdl.handle.net/1765/1265
Free Full Text ( Final Version , 870kb ) cover

Additional Files
MANUAL.pdf Final Version , 189kb


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