Warehouses are an inevitable component in any supply chain and a vividly investigated object of research. Much attention, however, is absorbed by warehousing systems dedicated to the special needs of online retailers in the business-to-consumer segment. Due to the ever increasing sales volumes of e-commerce this focus seems self-evident, but a much larger fraction of retail sales are still realized by traditional brick-and-mortar stores. The special needs of warehouses servicing these stores are focused in this paper. While e-commerce warehouses face low-volume-high-mix picking orders, because private households tend to order just a few pieces per order from a large assortment, distribution centers of retail chains rather have to process high-volume-low-mix orders. We elaborate the basic requirements within both business segments and identify suited warehousing systems for brick-and-mortar stores (e.g., fully-automated case picking). The setup of each identified warehousing system is described, elementary decision problems are discussed, and the existing literature is surveyed. Furthermore, we identify future research needs.

Additional Metadata
Keywords Logistics, Retail chains, Survey, Warehousing
Persistent URL dx.doi.org/10.1016/j.ejor.2020.04.058, hdl.handle.net/1765/127607
Journal European Journal of Operational Research
Boysen, N. (Nils), de Koster, M.B.M, & Füßler, D. (David). (2020). The forgotten sons: Warehousing systems for brick-and-mortar retail chains. European Journal of Operational Research. doi:10.1016/j.ejor.2020.04.058