We empirically study whether citizens´ trust in public administration is influenced by the outcomes delivered by public services or by due process (administrative impartiality or absence of corruption) from a regional perspective. The paper fits a multilevel model on a unique dataset with a total of 129,773 observations nested in 173 European regions, using data from a series of pooled Eurobarometer surveys and from the European Quality of Government Index. We find that both public service outcomes and processes have a significant impact on citizens´ trust in public administration, but that process, and in particular absence of corruption is the strongest institutional determinant.

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Keywords trust, public administration, quality of government, corruption, impartiality
Persistent URL dx.doi.org/10.1080/17487870.2020.1719103, hdl.handle.net/1765/130318
Journal Journal of Economic Policy Reform
Van de Walle, S.G.J, & Migchelbrink, K. (2020). Institutional quality, corruption, and impartiality: The role of process and outcome for citizen trust in public administration in 173 European regions. Journal of Economic Policy Reform. doi:10.1080/17487870.2020.1719103