We empirically study whether citizens´ trust in public administration is influenced by the outcomes delivered by public services or by due process (administrative impartiality or absence of corruption) from a regional perspective. The paper fits a multilevel model on a unique dataset with a total of 129,773 observations nested in 173 European regions, using data from a series of pooled Eurobarometer surveys and from the European Quality of Government Index. We find that both public service outcomes and processes have a significant impact on citizens´ trust in public administration, but that process, and in particular absence of corruption is the strongest institutional determinant.

Additional Metadata
Keywords trust, public administration, quality of government, corruption, impartiality
Persistent URL dx.doi.org/10.1080/17487870.2020.1719103, hdl.handle.net/1765/130318
Journal Journal of Economic Policy Reform
Citation
Van de Walle, S.G.J, & Migchelbrink, K. (2020). Institutional quality, corruption, and impartiality: The role of process and outcome for citizen trust in public administration in 173 European regions. Journal of Economic Policy Reform. doi:10.1080/17487870.2020.1719103