Develops a decision support system (DSS) for the aircraft maintenance department of KLM Royal Dutch Airlines at Schiphol Airport in Amsterdam, Netherlands. Tasks of the department; Support provided by the DSS to management; Analyzing several capacity planning problems related to the size and the organization of the workforce.

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ERIM Top-Core Articles
Interfaces (Hanover)
Erasmus Research Institute of Management

Dijkstra, M., Kroon, L., Salomon, M., van Nunen, J., & Van Wassenhove, L. (1994). Planning the Size and Organization of KLM's Aircraft Maintenance Personnel. Interfaces (Hanover), 47–58. Retrieved from