In this paper we describe a Decision Support System (DSS) that has been developed for the aircraft maintenance department of the Dutch national airline company at the main airport in the Netherlands. The aircraft maintenance department is responsible for carrying out the regular short inspections of aircraft between their arrival at and their consecutive departure from the airport. The main resource of the aircraft maintenance department is its workforce. The DSS that has been developed can be used to support the management of the maintenance department in solving several capacity planning problems related to the size and the composition of the workforce. In this paper we give a description of the capabilities of the DSS. Furthermore, we describe the solution technique that is applied within the DSS for determining the required size and composition of the workforce.

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ERIM Article Series (EAS)
International Journal of Production Economics
Erasmus Research Institute of Management

Dijkstra, M., Kroon, L., van Nunen, J., & Salomon, M. (1991). A DSS for capacity planning of aircraft maintenance personnel. International Journal of Production Economics, 69–78. doi:10.1016/0925-5273(91)90049-Y