In this paper approximation results for the M/G/s queueing model are used to derive an empirically verified shop type dependent non-homogeneous relation between labour volume and sales in retail trade. Moreover, we formulate the retailer's labour management as a formal minimization problem.

approximations, labour cost relation, queueing theory,
ERIM Top-Core Articles
European Journal of Operational Research
Erasmus Research Institute of Management

Frenk, J.B.G, Thurik, A.R, & Bout, C.A. (1991). Labour costs and queueing theory in retailing. European Journal of Operational Research, 260–267. doi:10.1016/0377-2217(91)90230-S