1991-11-01
Labour costs and queueing theory in retailing
Publication
Publication
European Journal of Operational Research p. 260- 267
In this paper approximation results for the M/G/s queueing model are used to derive an empirically verified shop type dependent non-homogeneous relation between labour volume and sales in retail trade. Moreover, we formulate the retailer's labour management as a formal minimization problem.
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| doi.org/10.1016/0377-2217(91)90230-S, hdl.handle.net/1765/15939 | |
| ERIM Top-Core Articles | |
| European Journal of Operational Research | |
| Organisation | Erasmus Research Institute of Management |
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Frenk, H., Thurik, R., & Bout, C. A. (1991). Labour costs and queueing theory in retailing. European Journal of Operational Research, 260–267. doi:10.1016/0377-2217(91)90230-S |
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