Workplace violence is a major occupational hazard for healthcare workers, generating a need for effective intervention programs. The purpose of this study was to evaluate the effectiveness of an aggression management training program. The evaluation design was based on the internal referencing strategy, an unobtrusive and applicable evaluation method that rules out some major threats to internal validity without the need for a control group. On three occasions, training participants completed a questionnaire containing experimental and control variables. As hypothesized, there was a significant improvement in the experimental variables that was larger than the non-significant change in the control variable. We conclude that aggression management training may be an effective instrument in the fight against workplace violence.

Additional Metadata
Keywords Aggression management, Internal referencing strategy, Netherlands, Training, Training evaluation, adaptive behavior, adult, aggression, analysis of variance, article, assertiveness, attitude to health, cost of illness, education, evaluation, factorial analysis, female, health care personnel, health care quality, health personnel attitude, home care, human, in service training, middle aged, nursing education, occupational health, organization and management, professional competence, psychological aspect, questionnaire, safety, violence, workplace
Persistent URL,
Journal Research in Nursing & Health
Oostrom, J.K, & van Mierlo, H. (2008). An evaluation of an aggression management training program to cope with workplace violence in the healthcare sector. Research in Nursing & Health, 31(4), 320–328. doi:10.1002/nur.20260