Performance evaluation has been one of the most critical components in management. As production systems nowadays consist of a growing number of integrated and interacting processes, the interrelationship and dynamic among processes have create a major challenge in measuring system and process performance. Meanwhile, rapid information obsolescence has become a commonplace in today’s high-velocity environment. Managers therefore need to make process design decisions based on incomplete information regarding the future market. This thesis studies the above problems in the evaluation and design of complex production systems. Based on the widely used Data Envelopment Analysis models, we develop a generalized methodology to evaluate the dynamic efficiency of production networks. Our method evaluates both the supply network and its constituent firms in a systematic way. The evaluation result can help identify inefficiency in the network, which is important information for improving the network performance. Part II of the thesis covers multi-criteria process design methods developed for situations of different information availability. Our design approaches combine interdisciplinary techniques to facilitate efficient decision-making in situations with limited information and high uncertainty. As an illustration, we apply these approaches to project selection and resource allocation problems in a supply chain.

bootstrapping, data envelopment analysis, dynamic systems, multi-criteria decision-making, multiple comparisons, performance measuring, project selection, simulation, supply chain management, warehouse management
Business Administration and Business Economics; Marketing; Accounting (jel M), Production Management (jel M11), Econometric and Input Output Models; Other Models (jel R15), Transportation Systems (jel R4), Organization of Production (jel L23)
Erasmus University Rotterdam , Erasmus Research Institute of Management
Rotterdam School of Management (RSM) Erasmus University Rotterdam (EUR) Prof.dr. M.B.M. de Koster Prof.dr. ir. R. Dekker Prof.dr. C.J. Corbett
978-90-5892-209-0
hdl.handle.net/1765/16181
ERIM Ph.D. Series Research in Management
Erasmus Research Institute of Management

Chen, C.M. (2009, June 19). Evaluation and Design of Supply Chain Operations using DEA (No. EPS-2009-172-LIS). ERIM Ph.D. Series Research in Management. Erasmus Research Institute of Management. Retrieved from http://hdl.handle.net/1765/16181