Local electronic service delivery: the variation explained?
Introduction: In this paper, an overview will be given of the ongoing research into the variety in personalized electronic service delivery in Dutch municipalities. First, the motivation and theoretical background for this research will be discussed. Second, the design and used methods will be explicated. Third, a first overview of the empirical results will be presented.
|Research Paper for: EGPA Conference 2009., "The Public Service Delivery in the Information Age" Saint Julian's, Malta, 2-5 September 2009|
|Organisation||Department of Public Administration|
Dijkshoorn, A.J.D. (2009). Local electronic service delivery: the variation explained?. Retrieved from http://hdl.handle.net/1765/17095