Introduction: In this paper, an overview will be given of the ongoing research into the variety in personalized electronic service delivery in Dutch municipalities. First, the motivation and theoretical background for this research will be discussed. Second, the design and used methods will be explicated. Third, a first overview of the empirical results will be presented.

hdl.handle.net/1765/17095
Research Paper for: EGPA Conference 2009., "The Public Service Delivery in the Information Age" Saint Julian's, Malta, 2-5 September 2009
Department of Public Administration

Dijkshoorn, A.J.D. (2009). Local electronic service delivery: the variation explained?. Retrieved from http://hdl.handle.net/1765/17095