The aim of the research reported in this paper is to assess the relative value of the 2000 version of the ISO 9000 series of quality management system standards in comparison to the 1994 version. 773 organisations in the Netherlands which have all been certified to the ISO 9000 standard were surveyed (a response rate of 21.4%) and of these only 22 had not yet converted to the 2000 version of the standard. Amongst the major findings are an overall positive perception of the value of the ISO 9000 (2000) quality system standard and a consistently higher appreciation of the 2000 version compared to the 1994 version.

ISO 9000, quality management, survey research
Information and Product Quality; Standardization and Compatibility (jel L15), Firm Objectives, Organization, and Behavior (jel L2), Business Administration and Business Economics; Marketing; Accounting (jel M), Business Administration: General (jel M10), Personnel Management (jel M12)
hdl.handle.net/1765/1736
ERIM Report Series Research in Management
Erasmus Research Institute of Management

van der Wiele, A, van Iwaarden, J.D, Williams, A.R.T, & Dale, B.G. (2004). Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience (No. ERS-2004-081-ORG). ERIM Report Series Research in Management. Retrieved from http://hdl.handle.net/1765/1736