At the time of writing we entered the final stage of implementing the crew rostering system Harmony CDR to facilitate the planning of catering crews on board of the Thalys, the High Speed Train connecting Paris, Cologne, Brussels, Amsterdam, and Geneva. Harmony CDR optimally supports the creation of crew rosters in two ways. Firstly, Harmony CDR contains a powerful algorithm to automatically generate a set of rosters, which is especially developed for this specific situation. As the user has some control over the objectives of the algorithm, several scenarios can be studied before a set of rosters is adopted. An important feature of the automatic roster generator is that it respects requirements, directives, and requests stemming from legal, union, and/or company regulations and/or from individual crew. Secondly, Harmony CDR provides user-interface data manipulation at various levels of detail. The user interface enables the planner to easily obtain many different views on the planning data and to manipulate the planning manually. So again, the planner gets optimal support from the system while he or she is still in control. Also, violating a requirement, directive, or request is detected and displayed, but can be accepted by the planner. In this paper we describe the crew rostering problem for the catering crews of the High Speed Train and the Harmony CDR solution in more detail.

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Erasmus Research Institute of Management
ERIM Report Series Research in Management
Erasmus Research Institute of Management

Lentink, R., Odijk, M. A., & van Rijn, E. (2002). Crew Rostering for the High Speed Train (No. ERS-2002-07-LIS). ERIM Report Series Research in Management. Retrieved from