2008
Effects of personal values on customer satisfaction: An empirical test of the value percept disparity model and the value disconfirmation model
Publication
Publication
International Journal of Bank Marketing: for the financial services sector , Volume 25 - Issue 5 p. 276- 291
Different authors suggest that personal values (as opposed to economic values of objects) are important antecedents of service satisfaction. This paper seeks to investigate empirically two specific processes that relate personal values to satisfaction with (financial) services (the value percept disparity model and the (value) disconfirmation model).
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| , , , | |
| doi.org/10.1108/02652320710772961, hdl.handle.net/1765/18657 | |
| Econometric Institute Reprint Series | |
| International Journal of Bank Marketing: for the financial services sector | |
| Organisation | Erasmus School of Economics |
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Bloemer, J., & Dekker, D. (2008). Effects of personal values on customer satisfaction: An empirical test of the value percept disparity model and the value disconfirmation model. International Journal of Bank Marketing: for the financial services sector, 25(5), 276–291. doi:10.1108/02652320710772961 |
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