Recognizing the importance of privacy management as a business process and a business support process, this paper proposes the use of service level agreements around privacy features, including qualitative and quantitative ones. It also casts privacy management into a business perspective with benefits and costs to either party in a process.

Privacy Features, Privacy Management, SLA, Service Level Agreement
Basic Areas of Law: Other (jel K19), Microelectronics; Computers; Communications Equipment (jel L63), Telecommunications (jel L96), Business Administration and Business Economics; Marketing; Accounting (jel M)
Erasmus Research Institute of Management
hdl.handle.net/1765/1938
ERIM Report Series Research in Management
ERIM report series research in management Erasmus Research Institute of Management
Erasmus Research Institute of Management

Pau, L-F. (2005). Privacy Management Contracts And Economics, Using Service Level Agreements (Sla) (No. ERS-2005-014-LIS). ERIM report series research in management Erasmus Research Institute of Management. Erasmus Research Institute of Management. Retrieved from http://hdl.handle.net/1765/1938