Recognizing the importance of privacy management as a business process and a business support process, this paper proposes the use of service level agreements around privacy features, including qualitative and quantitative ones. It also casts privacy management into a business perspective with benefits and costs to either party in a process.

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Erasmus Research Institute of Management
hdl.handle.net/1765/1938
ERIM Report Series Research in Management
ERIM report series research in management Erasmus Research Institute of Management
Erasmus Research Institute of Management

Pau, L.-F. (2005). Privacy Management Contracts And Economics, Using Service Level Agreements (Sla) (No. ERS-2005-014-LIS). ERIM report series research in management Erasmus Research Institute of Management. Retrieved from http://hdl.handle.net/1765/1938