This paper considers the role of electronic communication in the creation and distribution of knowledge, and in particular, the creation and sharing of personalised knowledge. Personalised knowledge or "intellectual capital" is perhaps a least understood but most important asset of modern organisations. This paper reveals the creation and sharing of personalised knowledge in a network organisation. The network organisation investigated in this paper relies on electronic communication in a distributed decision making context to leverage the skills and intellect of its key professionals. This paper investigates electronic group meetings that take place on this electronic social space to analyse key processes of knowledge creation. Implications for managing distributed personalised knowledge are discussed and conclusions drawn with respect to the key decision support systems functionalities required for managing knowledge in situations where decision making is distributed and takes place on an electronic social space.

Personalised Knowledge, c entrality, communication infrastructure, distributed decision support, electronic social space, prestige
Statistical Decision Theory; Operations Research (jel C44), Business Administration and Business Economics; Marketing; Accounting (jel M), Production Management (jel M11), Transportation Systems (jel R4)
Erasmus Research Institute of Management
ERIM Report Series Research in Management
Copyright 2000, S. Qureshi, V. Hlupic, This report in the ERIM Report Series Research in Management is intended as a means to communicate the results of recent research to academic colleagues and other interested parties. All reports are considered as preliminary and subject to possibly major revisions. This applies equally to opinions expressed, theories developed, and data used. Therefore, comments and suggestions are welcome and should be directed to the authors.
Erasmus Research Institute of Management

Qureshi, S, & Hlupic, V. (2000). Managing Knowledge in a Distributed Decision Making Context (No. ERS-2000-16-LIS). ERIM Report Series Research in Management. Erasmus Research Institute of Management. Retrieved from