Performance Management of the Police in the Context of Public Sector Reform in Mozambique

The thesis investigates police performance management in Maputo, which is the capital city of Mozambique. To conduct the analysis, it applies a multiangle and multi-factor framework that enables examination of core values and indicators of governance while taking into account the influencing factors within and around the Police of the Republic of Mozambique (PRM). The thesis sets the stage for the investigation with an historical analysis of changes in socioeconomic and political factors over time, as well as an institutional analysis of the public sector context in which the police have been operating and a stakeholder analysis encompassing the courts, donors and urban communities. It evaluates organisational systems and dimensions in terms of patterns of human and material resources, management styles, and organisational cultures that have characterised the PRM from the one-party socialist regime adopted after independence in 1975 to multiparty democracy and open market system introduced through the Constitution in 1990. The analytical framework of the thesis combines capacity building, strategic management concepts and governance perspectives. In addition, literature on informality is used to interpret the reality observed in the field. The study’s relevance and importance lie in its unique approach. Instead of analysing police performance in the usual way through crime statistics and public opinion, it provides insights into the organisation and surrounding factors that shape the PRM performance management style. It goes beyond performance measurement and tries to understand whether and how the police manage their performance, by assessing the availability and usage of the systems, including vital databases, that are necessary for internal and external performance management and monitoring. ...