In this dissertation I test three new approaches to extend the ‘classical’ model of workplace diversity. The ‘classical’ model of workplace diversity assumes that diversity affects work outcomes via the mediating effects of social networks. I hypothesize that this model fruitfully can be extended by 1) considering that diversity forms a context in which employees act, 2) testing alternative predictors of network formation and employee behavior (i.e., employee voice), and 3) integrating diversity and social network perspectives in a contingency model. Three empirical studies support these hypotheses. In the first study, I show that the association between leadership and employee voice is stronger for nationality dissimilar employees. The second study finds that employee voice affects the strength of friendship relations but that this effect is contingent on employees’ past position in the social network. Finally, the third study demonstrates that group performance is maximized at moderate levels of task network centralization but lowest at high and low levels of centralization but that this relation is moderated by nationality diversity. Nationality diverse teams required more centralization to achieve high performance than homogeneous teams. Finally, I discuss the implications of these findings for research on diversity and social networks.

Additional Metadata
Keywords diversity, leadership, social networks
JEL Firm Objectives, Organization, and Behavior (jel L2), Business Administration and Business Economics; Marketing; Accounting (jel M), Business Administration: General (jel M10), Personnel Management (jel M12)
Promotor D.L. van Knippenberg (Daan)
Publisher Erasmus University Rotterdam , Erasmus Research Institute of Management
Sponsor Rotterdam School of Management (RSM) Erasmus University Rotterdam (EUR) Dr. D. van Dierendonck Dr. G. Jakobs-Belschak Dr. A. Mehra
Persistent URL
Series ERIM Ph.D. Series Research in Management
Tröster, C. (2011, May 13). Nationality Heterogeneity and Interpersonal Relationships at Work (No. EPS-2011-233-ORG). ERIM Ph.D. Series Research in Management. Erasmus Research Institute of Management. Retrieved from