Many e-tailers providing attended home delivery, especially e-grocers, offer narrow delivery time slots to ensure satisfactory customer service. The choice of delivery time slots has to balance marketing and operational considerations, which results in a complex planning problem. We study the problem of selecting the set of time slots to offer in each of the zip codes in a service region. The selection needs to facilitate cost-effective delivery routes, but also needs to ensure an acceptable level of service to the customer. We present a fully automated approach that is capable of producing high-quality delivery time slot offerings in a short amount of time. Computational experiments reveal the value of this approach and the impact of the environment on the underlying trade-offs.

, , , , ,
, , ,,
ERIM Top-Core Articles
Transportation Science
Erasmus Research Institute of Management

Savelsbergh, M., Fleischmann, M., Agatz, N., & Campbell, A. M. (2011). Time Slot Management in Attended Home Delivery. Transportation Science, 45(3), 435–449. doi:10.1287/trsc.1100.0346