In this article, we discuss ways of actively influencing product returns and we review data-driven methods for forecasting return flows that exploit the fact that future returns are a function of past sales. In particular we assess the value of return forecasting at an operational level, specifically inventory control. We conclude with implications for supply chain management.

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ERIM Report Series Research in Management
Erasmus Research Institute of Management

Toktay, B., van der Laan, E., & de Brito, M. (2003). Managing Product Returns: The Role of Forecasting (No. ERS-2003-023-LIS). ERIM Report Series Research in Management. Retrieved from