Tensions grow—and often so do costs—when operating procedures change. This corporate study illustrates how friction between engineers and management can be eased by introducing complementary initiatives.

Communications of the ACM
Erasmus Research Institute of Management

Oshri, I., Newell, S., & Pan, S. (2007). Implementing Component Reuse Strategy in Complex Products Environments: Evolving Knowledge Management Challenges. Communications of the ACM, 50(12), 63–67. Retrieved from http://hdl.handle.net/1765/31772