Tensions grow—and often so do costs—when operating procedures change. This corporate study illustrates how friction between engineers and management can be eased by introducing complementary initiatives.

hdl.handle.net/1765/31772
Communications of the ACM
Erasmus Research Institute of Management

Oshri, I., Newell, S., & Pan, S. (2007). Implementing Component Reuse Strategy in Complex Products Environments: Evolving Knowledge Management Challenges. Communications of the ACM, 50(12), 63–67. Retrieved from http://hdl.handle.net/1765/31772