In this paper optimal outpatient appointment scheduling is studied. A local search procedure is derived that converges to the optimal schedule with a weighted average of expected waiting times of patients, idle time of the doctor and tardiness (lateness) as objective. No-shows are allowed to happen. For certain combinations of parameters the well-known Bailey-Welch rule is found to be the optimal appointment schedule.

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Health Care Management Science
Erasmus MC: University Medical Center Rotterdam

Kaandorp, G., & Koole, G. (2007). Optimal outpatient appointment scheduling. Health Care Management Science, 10(3), 217–229. doi:10.1007/s10729-007-9015-x