Moving from product-based to service-based business strategies: Services categorisation schemes for the automotive industry

Purpose - This paper aims to propose a framework that can be used for analysing services in the automotive industry. Design/methodology/approach - Existing categorisation schemes for services are investigated and evaluated in terms of their applicability to services in the automotive industry. Findings - Services categorisation schemes are grouped under eight service paradigms, expressing the understanding that various authors had about services in different times and contexts. Research limitations/implications - The remarks are limited to the automotive industry. Practical implications - The paper suggests services classification schemes, which can be effectively applied to automotive services in order to generate valuable managerial insights. Originality/value - This paper provides an overview over multiple services categorisation schemes existing in the literature.

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