Moving from product-based to service-based business strategies: Services categorisation schemes for the automotive industry
International Journal of Quality & Reliability Management , Volume 28 - Issue 1 p. 62- 94
Purpose - This paper aims to propose a framework that can be used for analysing services in the automotive industry. Design/methodology/approach - Existing categorisation schemes for services are investigated and evaluated in terms of their applicability to services in the automotive industry. Findings - Services categorisation schemes are grouped under eight service paradigms, expressing the understanding that various authors had about services in different times and contexts. Research limitations/implications - The remarks are limited to the automotive industry. Practical implications - The paper suggests services classification schemes, which can be effectively applied to automotive services in order to generate valuable managerial insights. Originality/value - This paper provides an overview over multiple services categorisation schemes existing in the literature.
|Automotive industry, Management strategy, Services|
|ERIM Article Series (EAS)|
|International Journal of Quality & Reliability Management|
|Organisation||Erasmus Research Institute of Management|
Godlevskaja, O, van Iwaarden, J.D, & van der Wiele, A. (2011). Moving from product-based to service-based business strategies: Services categorisation schemes for the automotive industry. International Journal of Quality & Reliability Management, 28(1), 62–94. doi:10.1108/02656711111097553