Objective: Customized care can be beneficial for patients when preferences for health care programs are heterogeneous. Yet, there is little guidance on how individual-specific preferences and cost data can be combined to inform health care decisions about customized care. Therefore, we propose a discrete choice experiment-based approach that illustrates how to analyze the cost-effectiveness of customized (and noncustomized) care programs to provide information for hospital managers. Methods: We exploit the fact that choice models make it possible to determine whether preference heterogeneity exists and to obtain individual-specific parameter estimates. We present an approach of how to combine these individual-specific parameter estimates from a random parameter model (mixed logit model) with cost data to analyze the cost-effectiveness of customized care and demonstrate our method in the case of follow-up after breast cancer treatment. Results: We found that there is significant preference heterogeneity for all except two attributes of breast cancer treatment follow-up and that the fully customized care program leads to higher utility and lower costs than the current standardized program. Compared with the single alternative program, the fully customized care program has increased benefits and higher costs. Thus, it is necessary for health care decision makers to judge whether the use of resources for customized care is cost-effective. Conclusions: Decision makers should consider using the results obtained from our methodological approach when they consider implementing customized health care programs, because it may help to find ways to save costs and increase patient satisfaction.

Additional Metadata
Keywords breast cancer, customized care, discrete choice experiment, economic evaluation, individualized care, preference heterogeneity, process-related aspects of care
Persistent URL dx.doi.org/10.1016/j.jval.2012.04.007, hdl.handle.net/1765/38064
Series ERIM Top-Core Articles
Journal Value in Health
Benning, T.M, Kimman, M.L, Dirksen, C.D, Boersma, L, & Dellaert, B.G.C. (2012). Combining individual-level discrete choice experiment estimates and costs to inform health care management decisions about customized care. Value in Health, 15(5), 680–689. doi:10.1016/j.jval.2012.04.007