Business intelligence gap analysis: A user, supplier and academic perspective

Business intelligence (BI) takes many different forms, as indicated by the varying definitions of BI that can be found in industry and academia. These different definitions help us understand of what BI issues are important to the main players in the field of BI; users, suppliers and academics. The goal of this research is to discover gaps and trends from the standpoints of BI users, BI suppliers and academics, and to examine their effects on business and academia. Consultants also play an important role since they can be seen as the link between users and suppliers. Two research methods are combined to accomplish this goal. We examine the BI focus of users and suppliers through a survey, and we gain insight to the BI focus of academics, vendor-neutral consultants (typical representatives like Forrester, Gartner and IDC) and vendor- specific consultants (typical representatives like IBM, Information builders, Microsoft, Oracle and SAP) through their publications. Previous studies indicate that similar article analyses often focus on academic research methods only. That means that the results so far often reveal the academic perspective. Unlike these previous studies, the perspective of this research is not limited to academics. Our results provide insight of the BI trends and BI issue ranking of BI users, suppliers, academics, vendors neutral consultants and vendor specific consultants. Copyright 2012 ACM.

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