“How can the functionality of multi-dimensional business databases be extended with diagnostic capabilities to support managerial decision-making?” This question states the main research problem addressed in this thesis. Before giving an answer, the question first requires clarification and delineation. In this chapter, the research question is placed briefly into context, both regarding academic and business relevance. This leads to the formulation of three specific research questions. Subsequently, a section is dedicated to each specific research question. An outline of this thesis concludes the chapter.

H.A.M. Daniels (Hennie) , G.W.J. Hendrikse (George)
Erasmus University Rotterdam
ERIM Ph.D. Series Research in Management
Erasmus Research Institute of Management