An action-oriented approach to quality management self-assessment in small and medium-sized enterprises
Total Quality Management , Volume 12 - Issue 2 p. 231- 246
Total quality management is still seen by some as being important for larger organizations, although there are many examples and there is enough research evidence to show that quality principles also apply for small and medium-sized enterprises (SMEs). However, many tools and instruments that have been developed to assist in the implementation of the quality principles are too complex for smaller organizations. Therefore, for quality to be adopted by more SMEs, tools have to focus on the issues that are of primary importance in SMEs and that suit its quality management maturity level. This paper outlines a self-assessment framework that has potential in SMEs.
|Total Quality Management
|Erasmus Research Institute of Management
Sturkenboom, J., van der Wiele, T., & Brown, A. (2001). An action-oriented approach to quality management self-assessment in small and medium-sized enterprises. Total Quality Management, 12(2), 231–246. doi:10.1080/09544120120011451