Additional Metadata
Persistent URL dx.doi.org/10.1080/09544120120034474, hdl.handle.net/1765/59790
Journal Total Quality Management
Citation
Odekerken-Schröder, G, de Wulf, K, Kasper, H, Kleijnen, M, Hoekstra, J.C, & Commandeur, H.R. (2001). The impact of quality on store loyalty: A contingency approach. Total Quality Management, 12(3), 307–322. doi:10.1080/09544120120034474