Reports a European study on the use of quality management self-assessment. Data have been obtained from 117 organizations who, in general, have some experiences of self-assessment methods. Among the main findings were the identification of the steps which are considered to be a key influence on the success of the self-assessment process and what have been the main learning points. Points out that organizations are using self-assessment mainly to identify strengths and weaknesses and also to facilitate internal and external learning in terms of transfer of best practice and ideas.

Awards, Baldrige Award, European Foundation for Quality Management, Quality management, Self-assessment, Western Europe
dx.doi.org/10.1108/02656719610108341, hdl.handle.net/1765/64073
International Journal of Quality & Reliability Management
Erasmus School of Economics

van der Wiele, A, Williams, A.R.T, Dale, B.G, Carter, G, Kolb, F, Luzon, D.M, … Wallace, M. (1996). Self-assessment: A study of progress in Europe's leading organizations in quality management practices. International Journal of Quality & Reliability Management, 13(1), 84–104. doi:10.1108/02656719610108341