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doi.org/10.1023/A:1016093819299, hdl.handle.net/1765/65031
Marketing Letters: a journal of research in marketing
Erasmus Research Institute of Management

Verhoef, P., Franses, P. H., & Donkers, B. (2002). Changing Perceptions and Changing Behavior in Customer Relationships. Marketing Letters: a journal of research in marketing, 13(2), 121–134. doi:10.1023/A:1016093819299