Additional Metadata
Keywords Customer relationships, Dynamic modeling, Preference updating, Satisfaction
Persistent URL dx.doi.org/10.1023/A:1016093819299, hdl.handle.net/1765/65031
Journal Marketing Letters: a journal of research in marketing
Citation
Verhoef, P.C, Franses, Ph.H.B.F, & Donkers, A.C.D. (2002). Changing Perceptions and Changing Behavior in Customer Relationships. Marketing Letters: a journal of research in marketing, 13(2), 121–134. doi:10.1023/A:1016093819299