We examine the relationship between a range of new public management (NPM) practices and citizens' perceptions of service efficiency, responsiveness, equity and effectiveness in English local governments. We find that public-private relationships have a negative relationship with citizens' perceptions of all four dimensions of local service performance, but an entrepreneurial strategic orientation exhibits a positive association with all four. Performance management is also likely to positively influence rather than negatively influencing citizens' perceptions of local public services. Further analysis revealed that the impact of NPM practices varies according to the level of socio-economic disadvantage confronted by local governments.

effectiveness, efficiency, equity, New public management, responsiveness
dx.doi.org/10.1080/14719037.2012.725757, hdl.handle.net/1765/65097
Public Management Review: an international journal of research and theory
Department of Public Administration

Andrews, R, & Van de Walle, S.G.J. (2013). New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness. Public Management Review: an international journal of research and theory, 15(5), 762–783. doi:10.1080/14719037.2012.725757