New social network technology (Web 2.0) provides individuals and small groups with powerful resources for rapid political mobilization. This can create strategic surprises to policy-makers. Two cases of Web 2.0 driven micro-mobilization processes are considered. In both cases, new network technology helped the process of issue-expansion on which the emergence of these strategic surprises is dependent. Policy-makers were taken by surprise because their repertoires of action are focused primarily on official arrangements of consultation and on the news coverage by traditional media. Policy-makers' capacities and resources are not attuned to the political use of network technology by citizens.

Additional Metadata
Keywords Micro-mobilization, new media, strategic surprises, Web 2.0
Persistent URL dx.doi.org/10.1080/14719037.2011.589615, hdl.handle.net/1765/71227
Journal Public Management Review: an international journal of research and theory
Citation
Bekkers, V.J.J.M, Edwards, A.R, Moody, R.F.I, & Beunders, H.J.G. (2011). Caught By Surprise?: Micro-mobilization, new media and the management of strategic surprises. Public Management Review: an international journal of research and theory, 13(7), 1003–1021. doi:10.1080/14719037.2011.589615