Recognizing the importance of privacy management as a business process and a business support process, this paper proposes the use of service level agreements (SLA’s) around privacy features, including qualitative and quantitative ones. Privacy metrics are defined by both parties with boundary values on each qualitative or qualitative feature. Their distribution is relying on stress distributions used in this field. The use of service level agreements also casts privacy management into a business perspective with benefits and costs to either party in a process. This approach is especially relevant for communications operators as brokers between content owners (individuals, businesses) and enterprise applications; in this context, the privacy SLA management would be carried out by the operator, while the terms and conditions of the SLA negotiation reside with the two external parties. This work was carried out as part of the large EU project PRIME www.prime.project.eu.org. on privacy enhancing technologies.

Content Owners, Enterprise Business Processes, Managed Service Contracts, Privacy Agreements, Service Level Agreements (SLA's), Telecommunications Operators
Basic Areas of Law: Other (jel K19), Microelectronics; Computers; Communications Equipment (jel L63), Entertainment; Media (Performing Arts, Visual Arts, Broadcasting, Publishing, etc.) (jel L82), Telecommunications (jel L96), Business Administration and Business Economics; Marketing; Accounting (jel M)
Erasmus Research Institute of Management
hdl.handle.net/1765/8110
ERIM Report Series Research in Management
ERIM report series research in management Erasmus Research Institute of Management
Erasmus Research Institute of Management

Pau, L-F. (2006). Privacy Management Service Contracts as a New Business Opportunity for Operators (No. ERS-2006-060-LIS). ERIM report series research in management Erasmus Research Institute of Management. Erasmus Research Institute of Management. Retrieved from http://hdl.handle.net/1765/8110