2015
A quality assessment index framework for public health services: A Delphi study
Publication
Publication
Public Health , Volume 129 - Issue 1 p. 43- 51
Objectives: This study sought consensus-based indices for quality assessment of the public health service (QAPHS) to evaluate the service quality of public health in Shenzhen and other cities in China. Study design: A qualitative study. Methods: A list of quality assessment indices was formed based on Donabedian theory. These indices were presented to an expert panel in a two-round Delphi study to establish a consensus view. A weight of indices was established to validate the applicability and practicability of the framework. The specialist authority coefficient and Kendall's W were also calculated based on statistical analysis. Results: A total of 30 experts participated in the Delphi study. Consensus was reached on four first-grade indices, nine second-grade indices and 28 third-grade indices. The specialist authority coefficient (Cr) was high (between 0.88 and 0.92), while Kendall's coefficient (W) of all the indices was [U+FF1E]0.5 with statistical significant differences (P<0.05). This indicated correlation among panelists and had high reliability. Conclusions: A unified and hierarchical quality assessment index framework for public health services was established. The framework should be further tested and improved in practice.
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| doi.org/10.1016/j.puhe.2014.10.016, hdl.handle.net/1765/81481 | |
| Public Health | |
| Organisation | Erasmus MC: University Medical Center Rotterdam |
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Zhao, Z. G., Cheng, J. Q., Xu, S. L., Hou, W. L., & Richardus, J. H. (2015). A quality assessment index framework for public health services: A Delphi study. Public Health, 129(1), 43–51. doi:10.1016/j.puhe.2014.10.016 |
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