Relating Intercultural Communication Sensitivity to Conflict Management Styles, Technology Use, and Organizational Communication Satisfaction in Multinational Organizations in China
Journal of Intercultural Communication Research , Volume 44 - Issue 2 p. 132- 150
This research examines intercultural communication sensitivity in relation to other organizational communication factors in China branches of multinational corporations. We found minor differences existed between Chinese employees with overseas living experience vs. those without any overseas living experience with respect to their intercultural communication sensitivity, conflict management style, technology use, and organizational communication satisfaction. Chinese employees with a higher level of intercultural sensitivity were more satisfied with their organizational communication, tended to use control and solution-oriented conflict management styles, and used different communication technologies in organizational settings.
|Chinese Employees, Conflict Management, Intercultural Communication Sensitivity, Multinational Corporation, Organizational Communication, Technology Use|
|Journal of Intercultural Communication Research|
|Organisation||Department of Media and Communication|
Mao, Y, & Hale, C.L. (2015). Relating Intercultural Communication Sensitivity to Conflict Management Styles, Technology Use, and Organizational Communication Satisfaction in Multinational Organizations in China. Journal of Intercultural Communication Research, 44(2), 132–150. doi:10.1080/17475759.2015.1025090