This research examines intercultural communication sensitivity in relation to other organizational communication factors in China branches of multinational corporations. We found minor differences existed between Chinese employees with overseas living experience vs. those without any overseas living experience with respect to their intercultural communication sensitivity, conflict management style, technology use, and organizational communication satisfaction. Chinese employees with a higher level of intercultural sensitivity were more satisfied with their organizational communication, tended to use control and solution-oriented conflict management styles, and used different communication technologies in organizational settings.

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Journal of Intercultural Communication Research
Department of Media and Communication

Mao, Y., & Hale, C. L. (2015). Relating Intercultural Communication Sensitivity to Conflict Management Styles, Technology Use, and Organizational Communication Satisfaction in Multinational Organizations in China. Journal of Intercultural Communication Research, 44(2), 132–150. doi:10.1080/17475759.2015.1025090