In this contribution, organisational performance measurement models are reviewed to determine to what extent they can also be used as an instrument for poverty alleviation. In this paper, we explore the organisational performance models. We start with a review of general performance measurement in private and public sectors and then we focus on performance measures in the water sector. It is concluded that the performance measurement models reviewed can be applied in the water and sanitation sector as well, but it is a challenge to make them pro-poor.

Drinking water, Performance measurement models, Pro-poor service delivery, Sanitation
dx.doi.org/10.1504/IJW.2016.075564, hdl.handle.net/1765/85512
International Journal of Water
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Erasmus University Rotterdam

Nalwoga, M.M, & van Dijk, M.P. (2016). Organisational performance measurement models, also for poverty alleviation. International Journal of Water, 10(2-3), 122–138. doi:10.1504/IJW.2016.075564