Does satisfaction matter more if a multichannel customer is also a multicompany customer?

2011-03-01

Journal of Service Management , Volume 22 - Issue 1 p. 39- 66

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Keywords	Consumer behaviour, Customer satisfaction, Financial services
Persistent URL	doi.org/10.1108/09564231111106910, hdl.handle.net/1765/87483
Journal	Journal of Service Management
Organisation	Erasmus School of Economics
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Larivière, B., Aksoy, L., Cooil, B., & Keiningham, T. L. (2011). Does satisfaction matter more if a multichannel customer is also a multicompany customer?. Journal of Service Management, 22(1), 39–66. doi:10.1108/09564231111106910

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